Terms and Conditions

This Website is operated by Sian Jai (referred to as we/us/our). Please read the following important information carefully before using this Website or purchasing our services and digital products.

By accessing this Website and/or engaging our services, you agree to be bound by these Terms. If you do not agree, please discontinue use of this Website.

Definitions

  • Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth).

  • Customer / You / Your means any individual, sole trader, partnership, company or organisation that purchases services or products from us.

  • Services means our professional offerings, including Signature Print Licensing, Illustrated Assets, and Surface Pattern Design.

  • Products means any digital assets, print files, or licensed textile/pattern designs available for purchase.

  • Website means [insert your domain here].

  • Exclusive Licence means a licence that is granted to only one purchaser, for worldwide use, in line with the licence terms.

  • Non-Exclusive Licence means a licence that may be granted to multiple purchasers.

Scope of Services

We provide the following design services:

  • Signature Print Licensing: Original, hand-painted and digitised prints available under exclusive or non-exclusive licence.

  • Illustrated Assets: Bespoke illustration work for branding, marketing, or product applications.

  • Surface Pattern Design: Custom textile and pattern design for apparel, home, packaging, lifestyle, and related industries.

All services and products remain subject to copyright ownership by us, unless otherwise agreed in writing.

Intellectual Property & Ownership

  • All intellectual property rights in our artwork, designs and digital files remain our property at all times.

  • Purchasing a print licence or commissioning illustrated assets grants you a licence to use the work as described in your agreement — it does not transfer ownership.

  • You may not claim ownership, resell, or redistribute any of our work without prior written consent.

  • We may showcase completed projects, including your business name/logo, in our portfolio, social media, or marketing materials unless agreed otherwise.

Licence Conditions (for Signature Print Licensing)

  • Commencement: Licence begins upon delivery of final files.

  • Term: Perpetual.

  • Territory: Worldwide.

  • Attribution: Optional, but appreciated (e.g. “© [Your Studio Name]”).

  • Exclusive Licence: Licensed to you only, not licensed to others.

  • Non-Exclusive Licence: Licensed to you, but may also be licensed to others.

  • Sublicensing: Allowed only when required for production (e.g. to a manufacturer or printer).

Payments & Pricing

  • All prices are quoted in Australian Dollars (AUD), inclusive of GST where applicable.

  • Payment is required upfront before delivery of any digital product or final design files.

  • We accept payment methods as listed at checkout/invoice.

  • Prices may change without notice, but the price confirmed at the time of your order will apply.

Refunds & Returns

  • Digital products and services are non-refundable once delivered.

  • Signature print licences: a 48-hour grace period applies for change of mind, provided files are deleted and written confirmation is supplied.

  • Refunds or replacements may be available if there is a major fault as defined under the Australian Consumer Law.

Customer Obligations

You agree to:

  • Provide accurate and complete information when placing an order.

  • Ensure your own equipment/software is suitable for using the digital files.

  • Use purchased designs only within the scope of your licence.

  • Not share, copy, or distribute our work beyond what is permitted in these Terms.

Limitation of Liability

  • To the extent permitted by law, we are not liable for indirect or consequential loss, including loss of profits, opportunities, or reputation.

  • Our aggregate liability will not exceed the total fees paid by you for the product or service giving rise to the claim.

  • Nothing in these Terms excludes your rights under the Australian Consumer Law.

Website Use

  • You may access this Website for personal or business use only.

  • You must not attempt to hack, copy, reverse engineer, or interfere with the Website or its content.

  • We do not guarantee uninterrupted Website availability and are not liable for downtime or errors.

Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy. Any personal information you provide will be used only for communication, delivery of services, and legal compliance.

General

  • These Terms are governed by the laws of Queensland, Australia.

  • If any part of these Terms is found invalid, the remainder continues to apply.

  • We may update these Terms at any time, and the updated version will apply to future orders.

  • Privacy Policy

    This website located at [insert your domain here] (Website) is operated by [Your Studio Name / ABN details] (referred to in this Privacy Policy as “we”, “us”, “our”).

    By using our Website, purchasing our products, or engaging our services, you are accepting the terms of this Privacy Policy and consenting to the collection, use, disclosure and storage of your personal information as described here.

    We understand your privacy is important and we are committed to protecting the personal information you provide. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

    We take all reasonable steps to ensure the information we collect, use and disclose is accurate, up to date and securely stored.

    Our Website, services and products are not directed at children under 15. If you are under 15, please cease use of this Website immediately.

    1. When do we collect information?

    We collect personal information in three ways:

    1. Information you voluntarily provide (e.g. by completing forms, signing up for newsletters, or purchasing services).

    2. Anonymous non-personal information about how you use our Website.

    3. “Cookie” based information that records your preferences to improve your Website experience.

    Examples of when we collect information include:

    • When you place an order, request a quote, or book services.

    • When you subscribe to our newsletter or respond to a promotional offer.

    • When you fill out a form relating to customer service.

    2. What information do we collect?

    Depending on your interaction with us, we may collect:

    • Your name, business name, postal address, phone number, and email address.

    • Order details for your purchases or licences.

    • Business and brand information relevant to custom design projects.

    • Newsletter sign-ups: first name, last name, email.

    We do not store financial information. Payments are processed through third-party providers (e.g. Visa, MasterCard, PayPal). Please review their privacy policies for how they manage your data.

    3. Do we use tracking technology?

    Yes. Our Website may use cookies and similar technologies to:

    • Recognise your browser or device when you return to our Website.

    • Monitor Website traffic and activity via Google Analytics.

    • Improve functionality and personalise your experience.

    Our Website is hosted by Squarespace, Inc. Squarespace may collect data including:

    • Browser, device and network information.

    • Pages you visit before and during your time on our Website.

    • Your IP address.

    Squarespace installs:

    • Functional cookies (required to run the Website).

    • Analytics cookies (used with your consent to monitor Website use).

    You can disable cookies in your browser settings, but some Website functions may not work properly.

    For details, see Squarespace Cookie Policy.

    4. How do we store your information?

    We rely on the security measures implemented by Squarespace and other integrated providers. This includes software, access and network security.

    Your personal information may be stored and processed through:

    • Squarespace (website hosting).

    • Flodesk (newsletter management).

    • Gmail / Google Workspace (email communication).

    By using this Website or subscribing, you consent to the collection and storage of your information by these third parties in accordance with their respective privacy policies.

    5. How do we use your information?

    We may use your information to:

    • Communicate with you about your purchases, orders, or enquiries.

    • Send updates, promotions or newsletters (with the option to unsubscribe at any time).

    • Improve our services, Website performance and customer experience.

    • Comply with legal requirements.

    We may also disclose your personal information when necessary to:

    • Comply with the law.

    • Enforce our Website Terms & Conditions.

    • Protect our rights, property, or safety, and that of others.

    6. Third-party integrations

    We use third-party apps and platforms to deliver our services. These may collect or process your information when you interact with them through our Website, including:

    • Squarespace – hosting and e-commerce platform.

    • Flodesk – newsletter and email campaigns.

    • Zapier – service integrations between Squarespace and Flodesk.

    • Instagram, Pinterest, Facebook – for advertising, promotions and product integration.

    • Vimeo – for embedded video content.

    Please review the privacy policies of these third parties for details on how they handle your data.

    7. Accessing and correcting your personal information

    You have the right to request access to personal information we hold about you and to request correction if it is inaccurate, outdated, or incomplete.

    To do this, please contact us at:
    📧 Email: [insert your email]
    📞 Phone: [insert your number]

    If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

    8. Third-party links

    Our Website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

    9. Changes to this Privacy Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page, with the modification date updated below.

    This Privacy Policy was last modified on [insert date].

Last updated: 20/09/2025